Our client was established in the American Midwest in 1914 (95 years ago), and is a world leader in complete identification solutions w/ more than 50,000 products, including high performance labels, precision die-cut materials, signs, software, printers, & auto identification & data-collection systems.
This US manufacturer serves Fortune 1000 companies and many more worldwide in the fields of telecoms, electronics, transportation equipment and education. They have 9000 employees world wide, have operations in 26 countries and distribute in over 100 nations through close to 4500 distribution partners.
They are a multi-awarded company & have been recognized by prestigious publications, associations and their own customers in the US, UK and Brazil including: Business Week Magazine (100 Hottest Growth companies, 2006) & Forbes Magazine (Elite Performers of 400 Best companies, 2006.
The client is looking for talent to join its IN-HOUSE contact center and support services arm, specifically a CUSTOMER SERVICE ONLINE PROGRAM MANAGER.
You must have prior success in back office customer service environments with direct experience managing a team of customer service representatives (CSRs) as they ensure that customers receive an adequate level of service or help with their questions and concerns. In handling customers’ complaints, customer service representatives must attempt to resolve the problem according to guidelines established by the company.
Experience managing call center activities (developing, implementing & directing telemarketing programs/procedures), leading team leaders & CSRs is preferred but not required.
Willingness to work on graveyard shifts is a MUST.
Requirements: Bachelors/College Degree in any field;
Required skills: Computer literacy, performance and project management.
Required language(s): Very good verbal/written English.
Experience: At least 5 years experience in a related field. Presently a Supervisor/5 yrs+ experienced employee specializing in Customer Service.
ALBa Consultancy
… is made up of seasoned HR/recruitment professionals with more than 21.5 years of cumulative experience in a comprehensive range of Human Resource areas of practice: recruitment, assessment, training & development, as well as organizational development. They’ve held top/senior positions in a good number of executive search firms within the Asian region, and have built up extensive networks and professional business relationships through their respective engagements with local and foreign organizations.
- Location: Mandaluyong
- Compensation: competitive
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